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Broadband Powers Communication Authority's New QoS Measurement System.

Published on July 24, 2025
Broadband Powers Communication Authority's New QoS Measurement System.
In the front row: Broadband Communications MD Mr. Bernard Wahome, JeanChristophe Prunet Rohde & Schwarz, VP Sales Africa Mr. Ngene Gituku, Chairman CA Board of Directors Mrs. Fatuma Hirsi Mohamed, Principal Secretary State Department of Broadcasting & Telecommunications Mr. Francis W. Wangusi, Director General Communications Authority of Kenya, Chief Executive Officer Kenya Communications Secretariat Eng. Daniel Obam and Christopher Kemei, Director of Licensing, Compliance and Standards pose for a photo during the launch of Quality of Service Monitoring System at CA Centre.

In a landmark move to enhance Telecom standards, the Communications Authority of Kenya (CA) unveiled a new Quality of Service Monitoring System (QoSMS); a critical framework designed to raise the bar for mobile network performance across the country. Behind this national upgrade was Broadband, the technology partner responsible for deploying and integrating the full system infrastructure in 2018.

The QoSMS marked a significant shift in how the Authority assesses service delivery, incorporating not just Network Performance, but also customer experience and end-to-end quality. For the first time, dropped call rates, call connection times, and both voice and data quality were measured holistically, offering a 360-degree view of user experience.

Broadband played a foundational role in enabling this transformation; supplying, installing, commissioning and maintaining the state-of-the-art monitoring platform now used by the CA to collect real-time data directly from Mobile Network Operators (MNOs). This granular reporting, submitted hourly, allows the CA to evaluate metrics such as call success rates, mobile internet speed, SMS delivery, and more, making Kenya’s telecommunications ecosystem more transparent and accountable.

Speaking during the system’s launch in July 2018, the Principal Secretary in the Ministry of ICT highlighted the government’s commitment to adapting alongside rapidly evolving consumer expectations. The new framework aims to ensure that licensed operators consistently meet minimum quality thresholds, with an overall compliance score of at least 80% required to avoid penalties.

As the technology solutions provider behind this system, Broadband takes pride in being part of a bold step forward; empowering Kenya’s regulators with data-driven tools and ensuring that network users across the country enjoy the reliable, high-quality service they deserve.

This initiative reaffirms Broadband’s mission: to build and support infrastructure that drives communication standards and uplifts the digital future of Africa.

REF: The Staff, Contributors, Connecting Africa. (2018, August 31). Communications Authority of Kenya tackles QoS measurement. Connecting Africa. https://share.google/muvv7CrK2YGyyHzfD